Luxora International

Shipping & Return Policy

🌐 International Export Terms & Conditions:

Thank you for choosing us as your pharmaceutical partner. To ensure a seamless global supply chain and maintain the highest standards of service, please review our export protocols below.

⏱️ 1. Efficient Order Fulfillment
We value your time. Once your payment is confirmed, our logistics team initiates a rigorous quality check and packaging process.
• Dispatch Timeline: All orders are professionally packed and dispatched within 3-4 business days.
• Tracking: You will receive full tracking details immediately upon handover to our international courier partners.

📦 2. Our Delivery Commitment
Because pharmaceutical products require specialized handling and climate-controlled logistics, our focus is on ensuring your product reaches you safely.
• Reshipping Support: In the rare event of a transit-related issue, we offer a dedicated reshipping service to ensure you receive your order.
• Policy: While we do not offer cash refunds due to the sensitive nature of these products, we stand by our commitment to fulfill every order. (Note: Reshipping is subject to additional fees covered by the client).

🛂 3. Expert Customs Management
We navigate the complexities of international trade so you don't have to.
• Indian Customs Guarantee: We provide a 100% clearance guarantee through Indian Customs. We ensure all export documentation is perfect before the shipment leaves our shores.
• Destination Compliance: To ensure a smooth arrival, we recommend that clients stay informed of their local import regulations.

(Please note that once the shipment passes Indian exit points, compliance with destination customs and any local regulatory requirements is the responsibility of the importer.)

Why Work With Us?
• Transparency: No hidden delays; we stick to our 3-4 day window.
• Security: Guaranteed clearance from the point of origin.
• Reliability: We don't just ship and forget, we offer reshipping paths to ensure your supply remains uninterrupted